Service Alerts

Service Alerts

South Korea – Postal Delays

By Kelly Hudson | June 29, 2018

Service Alert South Korea – Postal Delays Start Date: 29th June Korea Post has advised that due to high volumes of incoming mail, delays may be expected for mail sent to South Korea.

Argentina Strike Action

By Kelly Hudson | June 28, 2018

Service Alert Argentina Strike Action Start Date: 28th June End Date: 2nd July Please be advised Argentina has announced another general strike in-country. No clearance or deliveries will take place on Thursday 28th June and Friday 29th June 2018. Normal services are expected to resume on Monday 2nd July.

New Zealand – Severe Weather Causing Disruptions

By Kelly Hudson | June 25, 2018

Service Alert New Zealand – Severe Weather Causing Disruptions Start Date: 25th June Expected End Date: 29th June New Zealand Post has informed, that severe weather has caused a number of network disruptions. This has led to delivery delays to a number of areas. The affected areas were: Gisborne, Cromwell, Central Otago towns, Queenstown, Wellington, Lower Hutt, Gisborne and Southland.

Antigua and Barbuda – Mail Delays

By Kelly Hudson | June 22, 2018

Service Alert Antigua and Barbuda – Mail Delays Start Date: 22nd June End Date: Unknown Antigua and Barbuda Post Office have advised, that postal staff are currently staging a sit-in. This is impeding operations and resulting in delays in the movement of mails

Strike actions in Sri Lanka

By Kelly Hudson | June 19, 2018

Service Alert Strike actions in Sri Lanka The designated operator of Sri Lanka, Sri Lanka Post have confirmed the Joint Postal Trade Unions Front launched a strike from midnight of 12th June 2018, which will affect the delivery of all categories of mail from the Colombo Office of Exchange and the clearance of airmail consignments at Colombo International Airport. Sri Lanka Post thanks designated operators for their understanding and will inform them once the situation has returned to normal.

Brazil – End of truck driver strike

By Kelly Hudson | June 5, 2018

Service Alert Brazil – End of truck driver strike The designated operator of Brazil, Empresa Brasileira de Correios e Telégrafos, wishes to that the truck driver strike ended on Monday 4th June 2018. Normal mail flow will take some days to be re-established (letter post, parcel post and EMS). The Brazilian Post thanks designated operators for their understanding.

Delays due to strike actions in Greece

By Kelly Hudson | May 29, 2018

Service Alert Delays due to strike actions in Greece Hellenic Post ELTA informs that The Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour strike on Wednesday, the 30th of May. Also, the air traffic controllers have announced a 3 hours’ work stoppage from 10:00 to 13:00 (local time). These actions will affect both international and domestic mail collection and delivery. We apologise for the inconvenience and thank you for your understanding.

Brazil – Truck Drivers Strike

By Kelly Hudson | May 25, 2018

Service Alert Brazil – Truck Drivers Strike The designated operator of Brazil, Empresa Brasileira de Correios e Telégrafos, wishes to inform the designated operators of other Union member countries that a truck driver strike and highway blockade since Tuesday, 22 May 2018 have strongly affected mail transportation in the country. Therefore, delays in the handling of inbound and outbound international dispatches and the delivery of mail (letter post, parcels and EMS) are to be expected. The Brazilian Post thanks designated operators for their understanding and will inform them once the situation has returned to normal.

USA – Storm Impacts in the Northeast

By Kelly Hudson | May 17, 2018

Service Alert USA – Storm Impacts in the Northeast The designated operator of the United States of America, the United States Postal Service (USPS), asks us to inform the designated operators of UPU member countries that storms in the Northeastern United States have resulted in facility closures and delivery delays owing to damage and loss of power. Please visit the following link for a complete list of impacted facilities: http://about.usps.com/news/service-alerts/resident-weather-updates.htm.   USPS thanks all designated operators for their understanding and will provide an update via EmIS once the situation has returned to normal.

Pilot Strike at Brussels Airlines

By Kelly Hudson | May 14, 2018

  Service Alert Pilot Strike at Brussels Airlines There are foreseen strike actions on Monday 14th May and on Wednesday 16th May by the pilots of Brussels Airlines. This will have a severe impact on the outbound performance of post. As much as possible has been booked on alternate carriers out of BRU, but transit times can be longer as foreseen.

Brazilian Customs Strike

By Kelly Hudson | May 14, 2018

Service Alert Brazilian Customs Strike The Brazilian Customs Union will be on strike for the next 30 days. Special shipments such as perishables, animals, human remains and medicines will continue to be cleared, but all other shipments may experience custom clearance delays for the duration of the strike.

Iceland Post – IT Issues

By Kelly Hudson | May 9, 2018

  Service Alert Iceland Post – IT Issues Iceland Post has advised that they are experiencing IT issues and is unable to exchange any EDI messages with its partners. The IT Department is working on solving the problem. Iceland Post will confirm when the situation is back to normal and apologises for any inconvenience caused.

Australia Post 30.04.18

By Kelly Hudson | April 30, 2018

  Service Alert Australia Post 30.04.18 Australia Post has advised that there was a gas leak in Sydney in the area where Menzies facility is located that impacted mail collections. This started on Sunday 29th April and is ongoing. We are hoping to be able to resume collections from Menzies tomorrow. As a result, there will be some delays in clearing the mail arrived over the weekend and today, likely carrying on into the rest of the week. Thanking you in advance for your understanding.

Nicaragua – Processing Delays

By Kelly Hudson | April 27, 2018

  Service Alert Nicaragua – Processing Delays Start date: 26th April The processing of post in Nicaragua has been halted due to the political unrest in the country. Deliveries will suffer delays until the situation has been resolved.

France – Delays due to local strikes

By Kelly Hudson | April 27, 2018

  Service Alert France – Delays due to local strikes Start date: 17th April Estimated end date: 11th May Due to local strikes, delays are expected for deliveries to areas: 13 (Marseille), 33 (Bordeaux, 35 (Rennes) and 92. There is no indication as to when the strike may be over at this point, but impacted areas may be affected over the next couple of weeks before normal delivery resumes.

USPS: Caribbean District – Update

By Kelly Hudson | April 20, 2018

  Service Alert USPS: Caribbean District – Update Puerto Rico All Post Office in Puerto Rico are open and have resumed normal operations.

USPS: Caribbean District – Update on Office Closures

By Kelly Hudson | April 19, 2018

  Service Alert USPS: Caribbean District – Update on Office Closures Puerto Rico All offices in Puerto Rico have resumed normal operations except for the offices listed below. They are still closed and without power. We will provide updated information as it becomes available: Aguadilla Victoria – 00603 Guayanilla – 00656 Boqueron – 00622 Many thanks UKP Team

Australia – All services back to normal

By Kelly Hudson | April 18, 2018

Service Alert Australia – All services back to normal Australia Post has confirmed that the severe weather event in some parts of Queensland (postcode areas 4810 to 4895) ended on Monday 16th April 2018, and the collection and delivery of all mail products is back to normal. Australia Post thanks designated operators for their understanding and cooperation. Many thanks UKP Team

USPS: Caribbean District – Post Office Closures

By Kelly Hudson | April 18, 2018

Service Alert USPS: Caribbean District – Post Office Closures Puerto Rico The following Post Offices are closed due to power outages: Aguadilla Victoria – 00603 Arecibo Main – 00612 AreciboPueblo – 00613 Arecibo Coto – 00613 Canovanas – 00729 Guayanilla – 00656 Ponce Main – 00716 Mayaguez Main – 00680 Hormigueros – 00660 Lajas – 00667 San Lorenzo – 00754 Fernandez Juncos – 00910 Barrio Obrero – 00916 Plaza Las Americas – 00918 Boqueron – 00622 We will keep you updated as more information becomes available. Many thanks UKP Team

Fiji – Resumption of postal services

By Kelly Hudson | April 12, 2018

Service Alert Fiji – Resumption of postal services Post Fiji Ltd has confirmed that postal services have returned to normal in areas affected by Tropical Cyclone Keni as of 12 April 2018. Post Fiji Ltd thanks everyone for their cooperation and understanding.

France – Ongoing Rail Strike

By Kelly Hudson | April 11, 2018

Service Alert France – Ongoing Rail Strike An ongoing rail strike in France is causing heavy road traffic, particularly around the Paris region and is subsequently impacting the unloading of trailers. Furthermore, it is likely to cause disruption to final mile deliveries.

Germany – Strike

By Kelly Hudson | April 10, 2018

Service Alert Germany – Strike Lufthansa has cancelled over 800 if its scheduled flights on Tuesday 10th April, as ground workers with the Verdi union carry out a one-day strike. It may also affect Lufthansa’s subsidiaries, including Eurowings. The strike is being carried out by workers at Frankfurt Airport, Munich International Airport, Cologne Bonn Airport and Bremen Airport. Delays and cancellations have already been reported by Frankfurt and Munich. The strike is being held in conjunction with a general public sector work stoppage.

New Zealand – Severe Weather

By Kelly Hudson | April 10, 2018

Service Alert New Zealand – Severe Weather Start date: 10th April Estimated end date: 15th April New Zealand Post has advised severe weather has impacted their transport network with Auckland Airport closed for a period on Tuesday night, along with major road closures and inter-Island ferries cancelled until Wednesday. Damage to the Air NZ Cargo facility also resulted in temporary closure for assessment and repair. As a result, delays of 24-48 hours can be expected. Please note that mail sent to areas via Auckland will also be affected, these are: The Cook Islands, Samoa, Pitcairn Island, Tokelau and Tuvalu.

Fiji – Tropical Cyclone Keni

By Kelly Hudson | April 10, 2018

Service Alert Fiji – Tropical Cyclone Keni Fiji Post has advised that Tropical Cyclone Keni is approaching the Fiji Islands. Heavy rain and flash flood warnings have been issued and major roads are closed due to flooding. As a result, mail deliveries are likely to be affected for the duration of the Cyclone. Fijo Post thanks everyone for their understanding during this time.

Tonga – Tropical Cyclone Keni

By Kelly Hudson | April 10, 2018

Service Alert Tonga – Tropical Cyclone Keni Tonga Post has advised that Tropical Cyclone Keni will be approaching Tonga over the next 24 hours. Destructive cyclone conditions are expected to impact the country, particularly the main island where the main office of exchange is located. Severe weather will affect the transport, processing and delivery of inbound and outbound mail in Tonga. Tonga Post thanks everyone for their understanding.

Cambodia, Thailand, Myanmar & Laos

By Kelly Hudson | April 6, 2018

Service Alert Cambodia, Thailand, Myanmar & Laos Start date: 12th April Estimated end date: 18th April Please note that there may be delays in deliveries of postal items because of the holidays associated with the Lunar New Year or the Songkran Festival period in the following Asian countries: Cambodia, Thailand, Myanmar and Laos.

Australia – Severe Weather

By Kelly Hudson | March 27, 2018

Service Alert Australia – Severe Weather Start date: 27th March Estimated end date: 30th March Australian Post has informed us that severe weather in some parts of Queensland is impacting the collection and delivery of all mail products for the following postcodes: 4810-4895. As a result, delivery delays can be expected for letters and parcels over the next couple of days in the above areas.

Australia – Delays due to Commonwealth Games

By Kelly Hudson | March 23, 2018

Service Alert Australia – Delays due to Commonwealth Games Start date: 4th April Estimated end date: 15th April Australia Post (AU) wishes to inform that there will be delays delivering and collecting all International products from/to Queensland and partially impacting the rest of the state, due to the Commonwealth Games will be held on the 4-15th April at the Gold Coast, Australia. The following postcodes will experience delays resulting from Commonwealth Games 2018 activities: 2484-2490, 4205-4228 and 4270-4287.

USA – Delays due to snowstorm

By Kelly Hudson | March 21, 2018

Service Alert USA – Delays due to snowstorm Start date: 21st March Estimated end date: Unknown United States Postal Service (USPS) has advised that a major snowstorm is severely affecting the Mid-Atlantic and Northeastern regions of the country. Flight cancellations and delays, road closures and severe weather are impacting transportation, processing and delivery of mail, and inbound and outbound operations. The New York, Boston and Washington DC areas are affected.

Croatia – Potential Delays

By Kelly Hudson | March 17, 2018

Service Alert Croatia – Potential Delays Start date: 17th March Estimated end date: 25th March Due to preparations for the Summer Flight schedule, there may be some delay in the uplifting of mail to Croatia. It is expected the situation to return to normal after summer flight schedule is in place by 25th March 2018.

European Services

By Kelly Hudson | March 17, 2018

Service Alert European Services Start date: 17th March Estimated end date: 22nd March Technical issues have affected scheduled departure times and have significantly extended the waiting times on both sides of the channel. Waiting times for the Tunnel were up to 7 hours UK bound and 5 hours Europe bound. Despatches to countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway and Sweden on all mail and parcel products with impact likely to be an extra 24-48 hours on delivery.

Bolivia – Temporary Service Suspension

By Kelly Hudson | March 14, 2018

Service Alert Bolivia – Temporary Service Suspension Start date: 14th March Estimated end date: 31st March The Government of Bolivia asks us to inform that, by virtue of Supreme Decree No. 23155, which came into force on 14th March 2018, the suspension of postal services to Bolivia is ongoing until Saturday 31st March 2018.

Ireland

By Kelly Hudson | March 9, 2018

Service Alert Ireland Start date: 26th February Updated: 9th March Mail and parcel processing are nearly back to normal. However, there are some areas in Ireland where roads weren’t accessible until yesterday, compounding with higher volumes from Ireland domestic customers as a result of last week’s shut down, some delivery delays are expected, but should be back to normal service after the weekend.

Brazil Customs Strike

By Kelly Hudson | March 7, 2018

Service Alert Brazil Customs Strike Start date: 7th March Estimated end date: 9th March Please be advised Brazil has announced another customs strike in the country. Clearance delays are to be expected up until Thursday 8th March. Normal services are expected to resume on Friday 9th March.

Bolivia Postal Services Temporary Suspension

By Kelly Hudson | March 7, 2018

Service Alert Bolivia Postal Services Temporary Suspension Start date: 7th March Estimated end date: 19th March Postal services to Bolivia will be suspended until 19th March 2018 as a change of the designated postal operator in the country is underway.

New Zealand Post Operation Temporarily Shut

By Kelly Hudson | March 7, 2018

Service Alert New Zealand Post Operation Temporarily Shut Start date: 7th March End date: 8th March Due to Health and Safety Reasons New Zealand Post has shut down their Operations Area at the International Mail Centre for Wednesday 7th March, therefore there may be 24 hour processing time.

USA

By Kelly Hudson | March 7, 2018

Service Alert USA Start date: 7th March Estimated end date: 10th March The North Eastern region of the USA has been hit with winter storms with near-blizzard conditions since 7th March and this has resulted in many flights being cancelled including all three key airports serving the New York area (JFK, LGA, ALB) having flights cancelled. As a result of this, transit and delivery times will be affected until the situation returns to normal.

French Polynesia

By Kelly Hudson | March 6, 2018

  Service Alert French Polynesia Start date: 6th March The postal operator of French Polynesia has advised that the delivery of inbound and outbound mail will be severely disrupted due to industrial action. As a result, significant delays can be expected until the strike ends.

China

By Kelly Hudson | March 6, 2018

Service Alert China Start date: 6th March Estimated end date: 13th March Please be advised that as a result of the 13th National People’s Congress being held in Beijing (China), deliveries to the following provinces will be delayed until 13/03/2018: Hebei, Inner Mongolia Autonomous Region, Shanxi, Liaoning, Chifeng, Jilin, Heilongjiang, Tianjin and Beijing.

European Services – Update

By Kelly Hudson | March 6, 2018

Service Alert European Services – Update Start date: 27th February Updated: 6th March Impact from heavy snowfall has subsided with most major roads re-opened and flights resumed. However, driving conditions can still be difficult in some parts of Europe, coupled with any possible backlog from last week; it is likely that some delay may still be observed. Road despatches to countries potentially impacted were: France, Germany Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway and Sweden on all mail and parcel products with impact likely to be an extra day minimum depending on locations. Other countries also impacted were: Romania, Croatia and Eastern European Countries.

Australia

By Kelly Hudson | March 5, 2018

Service Alert Australia Start date: 5th March Estimated end date: 11th March Severe weather in some parts of Queensland Australia is impacting the collection and delivery of all mail products for the following postal codes: 4737-4895. As a result, delivery delays can be expected for letters and parcels for the next few days in these areas.

Tonga – Cyclone Gita Update

By Kelly Hudson | February 23, 2018

Service Alert Tonga – Cyclone Gita Update Start date: 12th February Update: 20th February Tonga Post has provided an update following the disruption by Cyclone Gita. The Office of Exchange has been temporarily relocated to a new location, albeit in a ‘downgraded mode’, this means that mail services have restarted, however, there are still likely to be delays until the regular Office of Exchange is fully functioning, which could take up to a month.

New Zealand – Cyclone Gita Update

By Kelly Hudson | February 23, 2018

  Service Alert New Zealand – Cyclone Gita Update Start date: 19th February Update: 23rd February New Zealand Post has updated that the domestic mail network across the lower North Island and the upper South Island, which was severely impacted by Cyclone Gita, has largely returned to normal. The Tasman district on South Island, has sustained numerous landslips and damage to road infrastructure but contingency measures have been put in place to ensure people receive their mail, however, there may be some delays and expect normal service to resume in the next few weeks.

Italy – Heavy Snowfall

By Kelly Hudson | February 22, 2018

Service Alert Italy – Heavy Snowfall Start date: 22nd February Heavy snowfall in central Italy has caused disruptions in postal and parcel services to and from the region. Italian postcodes 4xxxx and 6xxxx can suffer minor delays.

El Salvador – Strike Action

By Kelly Hudson | February 21, 2018

Service Alert El Salvador – Strike Action Start date: 21st February El Salvador Post has currently suspended mail services as a result of industrial action which started on Wednesday 21st February. As a result, significant delays in the delivery and collection of inbound and outbound mail to and from El Salvador are to be expected.

Cyprus

By Kelly Hudson | February 9, 2018

Service Alert Cyprus Start date: 9th February Estimated end date: 11th February Cyprus Post wishes to inform that it will proceed with an upgrade of the IT infrastructure. Owing to this fact, dispatches of all mail classes will be affected (inbound and outbound); in addition, EDI transmission will be interrupted from that day to Sunday, 11th February 2018.

China – Chinese New Year

By Kelly Hudson | February 9, 2018

Service Alert China – Chinese New Year Start date: 15th February Estimated end date: 21st February From the 15th until the 21st of February there will be Chinese New Year and Spring Festival celebrations in China. Local deliveries in China are expected to be delayed during this period due to extreme volume increase.

France – Delays

By Kelly Hudson | February 6, 2018

Service Alert France – Delays Start date: 6th February La Poste has advised that delays will be experienced in the collection, processing and delivery of all postal items throughout France. Paris and the Paris Region (IIe-de-France) were hit by a heavy snowstorm on 6th February 2018. The French authorities have put in place an emergency plan prohibiting heavy vehicles from entering the IIe-de-France road network.

Brazil – Customs Strike

By Kelly Hudson | February 6, 2018

Service Alert Brazil – Customs Strike Start date: 6th February Estimated end date: 9th February Brazil has announced a customs strike in the country. Clearance delays are to be expected up until Thursday 8th February. Normal services are expected to resume on Friday 9th February.

Chad

By Kelly Hudson | February 1, 2018

Service Alert Chad Start date: 1st February STPE, The Postal Operator in Chad has informed us that they have not been able to dispatch or deliver mail since 1st February 2018 due to strike action.

India – No customs clearance 01.02.2018

By Kelly Hudson | February 1, 2018

Service Alert India – No customs clearance 01.02.2018 Start date: 1st February Estimated end date: 2nd February Please be advised that due to the Indian Government making changes to their Budget on the 1st February 2018, no Customs clearances will be taking place during this period. Normal service is expected to resume 2nd February 2018.

USA – Weather Delays

By Kelly Hudson | January 30, 2018

  Service Alert USA – Weather Delays Start date: 30th January Weather and traffic reports showed that light snow was causing disruptions in the north-east. Roadways were being impacted to Long Island, the New York City metropolitan area, most of Connecticut and Rhode Island, and eastern Massachusetts.

Italy, Spain & Poland

By Kelly Hudson | January 26, 2018

Service Alert Italy, Spain & Poland Start date: 26th January Delays may be expected for mail sent to Italy, Poland and Spain as postal operations in these countries have yet to normalise after the year-end peak season.

Greece – Processing Delays

By Kelly Hudson | January 26, 2018

  Service Alert Greece – Processing Delays Start date: 26th February Estimated end date: 2nd February Greece Postal Operator, Hellenic Post – ELTA, indicated that following the implementation of new customs procedures, delays in the handling of inbound postal dispatches and delivery of items have been reduced. For EMS and parcels, the situation has returned to normal, while for letter post the backlog has been reduced to around one week for inbound mail from non EU-countries subject to customs control.

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